Uniform Room Supervisor

POSITION SUMMARY

As Wardrobe Supervisor, you will be responsible for developing an environment that creates excitement for internal and external guests.  In this position, you will also be responsible for creating “Real Life Magic” - as seen by our guests – as well as behind the scenes for our associates. The Wardrobe Supervisor also has the ability to exercise good judgment in a variety of situations - utilizing strong written and verbal communication skills while balancing multiple competing priorities.

Here at Nemacolin Resort, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Deliver internal and external guest service to the Nemacolin Way. Goes above and beyond whether for an associate or guest.
• Coordinate daily activities to ensure high productivity and quality standards are maintained.
• Responsible for tracking inventory of new and prior associates as well as obtaining uniforms from termed associates.
• Maintains monthly inventory, purchase of uniforms, and reports pertaining to these agenda items.
• Ability to work closely with both guests and associates to ensure proper fit of all garments, marketing, and pressing of garments. This includes performing alterations if necessary in the guest room.
• Maintains, coordinates, and oversees weekly work schedules, payroll reports, and daily reports.
• Conducts discussions with vendors to maintain and obtain the best equipment, pricing for uniforms, etc.
• Controls uniform inventory by ensuring that uniforms are ordered in a timely manner.
• Ensures quality of uniforms is maintained and assist in selection process of uniform style changes.
• Work with leaders across the resort to ensure par uniform levels are maintained.
• Complete purchase orders as needed to maintain par levels.
• Proficient in making, sewing, and performing alterations of garments as needed to ensure proper fit.
• Accountable for performing work duties accurately in accordance with Nemacolin standards.
• Responsible for accurate measurements of all customers, sewing specialty items that include hemming, mending, repairing, and reconstruction of garments as needed in a precise manner.
• Responsible for overseeing the training of new associates as well as supporting all shifts in filling call-off needs.
• Assure daily checkpoint standards are met, as well as develop the program into a high-level Forbes Standard program.
• Reports any safety hazards to the assigned leader.
• Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Knowledge of wardrobe operations.
• Understanding of computerized systems.
• Excellent customer/guest service skills.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Excellent writing/report writing skills – ability to prepare and understand all necessary reports.
• Ability to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful but not required.
• Flexible schedule – including weekends and holidays.
• Able to work at least 40 hours per week.
• Ability to speak the English language fluently.

These skills and abilities are typically acquired through at least 2-years of on-the-job training or related experience.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

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