Office Support Specialist - PT

Roanoke County   Roanoke, VA   Full-time     Administration / Clerical
Posted on April 19, 2024
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GENERAL DESCRIPTION


Performs complex and responsible administrative support work of a specialized nature in a functional area of a department which requires the application of policies and procedures. May perform activities such as directing, scheduling or controlling specific activities related to the program area. Requires the ability to make independent decisions and decision-making on procedures and operations. Performs other duties as assigned.


ESSENTIAL JOB FUNCTIONS


  • Schedules and coordinates arrangements for the Family Assessment and Planning Teams (FAPT) and the Community Policy and Management Teams (CPMT) case presentations as requested by Service Coordinator
  • Sets up annual calendars for FAPT and CPMT
  • Processes outcomes of CPMT
  • Assists with preparing vendor contracts
  • Assists with preparing purchase of service orders
  • Establishes and maintains office files of case records, reports, correspondence and miscellaneous information, in an organized fashion
  • Screens and sorts mail and documents
  • Types reports and letters from rough draft to final copy ensuring accuracy and completeness
  • Operates a variety of office equipment including computer, copier, scanner and other information processing equipment
  • Provides Customer Service on various functions to both internal and external customers
  • Assists other department staff, in a small department, with a variety of tasks and covering office functions as needed
  • Performs other duties as assigned

REQUIREMENTS/PREFERENCES


Education
Required: High school diploma or equivalent supplemented by business courses, administration, secretarial technology, office management or any other equivalent combination of education and experience which provide the required knowledge skills and abilities

Preferred: Associate's Degree

Experience
Required: Considerable experience in secretarial or administrative work.

Certifications/ Licenses

N/A
Knowledge, Skills and Abilities
  • Skill in organizing records and information
  • Ability to communicate effectively both orally and in writing
  • Ability to interpret and implement policies
  • Skilled in office administration, document management, record retention, communication and
  • clerical functions
  • Ability to perform complex tasks requiring independent knowledge and its application to non-routine situations
  • Ability to exercise some decision-making authority on procedures and operations using guidelines in place
  • Ability to maintain the confidentiality of information handled in the department
  • Ability to exercise tact, diplomacy and courtesy when dealing with the public and others within the organization
  • Ability to communicate effectively in a team-oriented environment and maintain the confidentiality of information handled in the department
  • Skill in the use of a computer and scanning equipment
  • Skill in the use of Microsoft Office Suite
  • Knowledge of secretarial techniques, business English and spelling
  • Knowledge of rules and regulations administered by the Department
  • Ability to perform administrative duties
Additional Requirements
Successful applicant must not have been convicted of any criminal offenses and will undergo a background investigation to determine suitability for the position. May be subject to OMV driving record review as required by amount of work related driving, specified by support responsibilities. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description.

Supervisory
Responsibilities
NA



OTHER INFORMATION


OVERALL PHYSICAL STRENGTH DEMAND
SEDENTARY
Lift and/or exert force up to 10 lbs. occasionally or insignificant weights frequently; sitting most of the time.
PHYSICAL DEMANDS
C = Continuously
5.5 to 8+ hours daily
F = Frequently
2.5 to 5.5 hours daily
O = Occasionally
Up to 2.5 hours daily
R = Rarely
Less than 1 hour per week
N = Never
Never occurs
Code
Physical Demand
Code
Physical Demand
O
Standing
C
Sitting
O
Walking
O
Lifting
O
Carrying
R
Pushing/Pulling
O
Reaching
O
Handling
C
Fine Dexterity
O
Kneeling
O
Crouching
N
Crawling
O
Bending
R
Twisting
R
Climbing
N
Balancing
C
Vision (Correction Required)
C
Hearing
C
Talking
R
Foot Controls (driving, operation of equip, etc.)
ENVIRONMENTAL FACTORS
D = Daily
W = Several Times Per Week
M = Several Times Per Month
S = Seasonally
R - Rarely
N = Never
Code
Health and Safety
Code
Environmental Factors
R
Mechanical Hazards
R
Dirt and Dust
N
Chemical Hazards
R
Extreme Temperatures
N
Electrical Hazards
R
Noise and Vibration
N
Fire Hazards
R
Fumes and Odors
N
Explosives
R
Wetness/Humidity
S
Communicable Diseases
N
Darkness or Poor Lighting
R
Physical Danger or Abuse

PRIMARY WORK LOCATION
Office Environment
MACHINES, TOOLS, EQUIPMENT, WORK AIDS
Computer, copier, fax, telephone and other standard office equipment
PROTECTIVE EQUIPMENT REQUIRED
N/A


Benefits are available to full-time positions only.

Agency
County of Roanoke Virginia

Address
5204 Bernard Drive

Roanoke, Virginia, 24018

Phone
540-772-2018

Website
http://www.roanokecountyva.gov

Roanoke County

Roanoke , VA
https://www.roanokecountyva.gov/
 
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