TAMU 12th Man Foundation

College Station , TX
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Concierge Team Members

TAMU 12th Man Foundation
College Station, TX Full-time
Posted on July 23, 2019

Concierge Team Members

Work in Kyle Field! $11.25 per hour

The 12th Man Foundation is hiring Part-time Concierge Team Members to work in Kyle Field suites & clubs at all 2019 A&M home football games.

Essential Functions and Responsibilities

Applicants must commit to working all home football games, which include nights, weekends and possible holidays. 2019 Home Football Games will take place on the following days:

  • 8/29 (Thursday Night Game)
  • 9/14, 9/21, 10/12, 10/26, 11/2, 11/16

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

  • Works in-tandem with the 12th Man Foundation staff, fellow Concierge Team Members, Whelan Event Services, Levy Restaurants’ employees and others to ensure quality service is provided to all donors
  • Attends mandatory pre-season training and carries out responsibilities taught
  • Attends pre-game and post-game meetings, interacting when necessary
  • Greets donors
  • Answers questions in a professional manner
  • Correctly directs guests to premium areas, escorting and providing assistance when able
  • Understands tickets, credentials and stadium locations required to assist guests properly
  • Accurately checks tickets and credentials, providing access control for premium locations
  • Directs questions to a staff member when appropriate or to the Director or Manager of Suites & Clubs
  • Initiates conversation with donors when appropriate
  • Is knowledgeable of game day procedures and stadium policies and locations
  • Assists guests with any issues, reporting items as needed
  • Opens and closes suite windows for guests
  • Provides assistance for TV requests in premium spaces
  • Helps to maintain cleanliness of assigned areas
  • Performs occasional spot-cleaning
  • Arrives on time for shifts
  • Follows directives and instructions given by supervisor
  • Completes necessary forms, communication and suite checks during and at the end of shifts
  • Maintains confidentiality in accordance with 12th Man Foundation policy

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