Administrative Assistant #627-2024
This job is to perform clerical and data entry duties for Administration.
POSITION AVAILABLE: Immediately
POSTING DATE: 02/02/2024
CLOSING DATE: Until Filled
POSTING #: 627-2024
Essential Functions • Managing the day-to-day workflow of all purchase order functions to include, but not limited to preparing purchase orders, maintaining and reconciling a purchase order log. • Advising and guiding appropriate staff to ensure proper purchase order procedures are being followed. • Maintain accurate purchase order documentation and/or files in the required order. • Act as a liaison between vendors and BTD when requested. • Keep yourself and BTD up to date and current with FTA’s BPPM, FTA & State regulations maintain and update the Procurement Policy and Purchasing Procedures Manual on yearly basis. • Checks all invoices to ensure correct price and follows through to ensure that materials ordered have been received. • Count fare box revenue every other week or when business necessitates. • Reconcile daily deposits. • Serve as backup for the Receptionist job when business necessitates. • Reconcile operators time using Trapeze and BTD developed programs and create time sheets. Release time sheets to supervisors and make any necessary corrections when approved by the Deputy CEO/General Manager. • Be familiar and up to date with all services provided by BTD and our affiliates. • Be familiar and up to date with BTD’s program policies and procedures. • Maintains awareness of current organization and industry trends, keeps ahead of industry’s developments and applies best practices to areas of improvement. • Maintain confidentiality of information and Professional Customer/Employee/Supervisor relations. • Maintain the standards of BTD, including but not limited to the Drug & Alcohol, ADA, EEO, Title VI, Code of Conduct and safety policies and procedures. • Ability to operate in a constant state of alertness and in a safe manner. • Additional duties as assigned.
Quality Assurance • Develop and conduct an on-board quality assurance program. • Travel throughout the service area of BTD to observe the facilities, operations and BTD staff. • Meet with staff of all levels to ensure that the policies and procedures of BTD are being followed by all staff as a quality assurance measure. • Ensure that all policies and procedures of BTD are implemented consistently and if not, discuss this with the appropriate supervisor for resolution. • Provide updates to the Deputy CEO/General Manager after visiting each location. • Ensures all transit operations facilities adhere to BTD policies and procedures. • Monitors or reviews calls or other correspondence between representatives and customers. • Improves customer service experience, creates engaged customers and facilitates positive growth. • Takes ownership of customer issues and follows problems through to resolution. • Collects data and prepares reports on customer feedback, needs and inquiries. • Conducts research and analytical studies on a variety of programs and issues.